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1 | Using the mailing lists and tracker databases at SourceForge are the | ||
2 | best ways to obtain direct support for the Nagios Plugins. There may | ||
3 | also be commercial support options available to you -- check | ||
4 | http://www.nagios.org/ to track the current status of commercial | ||
5 | support offerings. | ||
6 | |||
7 | There are two mailing lits associated wth Nagios Plugin development: | ||
8 | 'help' (mailto:nagiosplug-help@lists.sourceforge.net), and 'devel' | ||
9 | (mailto:nagiosplug-devel@lists.sourceforge.net). Unless you are fairly | ||
10 | certain you have found a bug or thet you are requesting a new feature, | ||
11 | please direct support requests to 'help'. | ||
12 | |||
13 | Becuase these lists are handled entirely by voluteers, and because | ||
14 | these same volunteers are often plugin developers who can also use | ||
15 | their time to fix bug and provide feature requests, it is genrally in | ||
16 | you interest to do a modest amount of legwork bfore posting to either | ||
17 | of these lists. | ||
18 | |||
19 | In brief, always provide the version of the software that you are | ||
20 | using, and when requsting features or reporting bugs, first check to | ||
21 | see that the issue has not already been addressed in the CVS tree. | ||
22 | |||
23 | GETTING HELP | ||
24 | |||
25 | Requests to 'help' require posting the version number of the | ||
26 | plugin. The best place to include the version information is in the | ||
27 | subject. A good post would have a subject like: | ||
28 | |||
29 | Can I use SSL with check_imap (nagios-plugins 1.3.0-beta2) 1.12 | ||
30 | |||
31 | If you do not include the verion of the plugin, you risk having your | ||
32 | post silently ignored. | ||
33 | |||
34 | Be advised that the core plugins (and in fact many of the contributed | ||
35 | plugins) will provide a description of their use when invoked with the | ||
36 | '--help' option. Please read the help carefully and in it's entirety | ||
37 | before asking for support. | ||
38 | |||
39 | There is also a support database on the SourceForge-hosted development | ||
40 | site. Feel free to use either the mailing list or the web interface, | ||
41 | but follow the guideline above for both. | ||
42 | |||
43 | REPORTING BUGS AND SUBMITTING PATCHES | ||
44 | |||
45 | Bug reports, investigations of possible bugs, feature requests, and | ||
46 | patch submissions should be submitted to the development list at | ||
47 | (mailto:nagiosplug-devel@lists.sourceforge.net). | ||
48 | |||
49 | As with the support list, you should identify the version, prefrably | ||
50 | in the subject line. However, to best use developer resources, it is | ||
51 | suggested that you reference your report one of the following sources: | ||
52 | |||
53 | 1) The most recent release, including beta's | ||
54 | |||
55 | 2) The twice-daily snapshots (there's a link provided on | ||
56 | http://nagiosplug.sourceforge.net) | ||
57 | |||
58 | 3) The current CVS tree from sourceforge | ||
59 | |||
60 | (This does not mean you should run any of these sources in a | ||
61 | production environment - the latter two you clearly should | ||
62 | not. However, if you find a bug, you should determine whether it is | ||
63 | still present in one of these sources, preferably either (2) or (3) | ||
64 | which are most recent>) | ||
65 | |||
66 | From experince, I know that most bugs can be fixed with only a few | ||
67 | more moments work than it takes to determine if the bug is still | ||
68 | present in the CVS tree. If you can save a developer the expense of | ||
69 | that time, you ensure that bugs are fixed more rapidly, and thus you | ||
70 | ensure your problem resolution is reflected in a stable release more | ||
71 | quickly. | ||